Shipping Policy

Breakin-Glass® ships orders within Canada and the United States. Shipping to other international destinations may be available by request.

Order Processing

Orders are processed after payment and order details have been confirmed. Processing times may vary depending on product availability, order size and departmental purchasing requirements.

If an item is unavailable or additional information is required, we will contact you using the email address provided with the order.

Shipping Rates

Available shipping methods and charges will be shown at checkout when applicable.

Fire-department orders, large orders, purchase orders and orders requiring special shipping arrangements may receive a separate shipping quote before the order is finalized.

Delivery Estimates

Delivery times depend on the destination, carrier and selected shipping service. Any delivery estimate provided is an estimate only and is not guaranteed.

Carrier delays, severe weather, customs processing and other circumstances outside our control may affect delivery.

Tracking

When tracking information is available, it will be sent to the email address provided with the order after the shipment has been prepared.

United States Orders

Orders shipped to the United States may be subject to customs processing, import duties, taxes or brokerage charges.

Unless otherwise stated, customers are responsible for any applicable import-related charges imposed by government authorities or shipping carriers.

International Orders

For shipping outside Canada and the United States, contact us before placing an order. International availability, shipping charges and payment arrangements will be confirmed individually.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged or Missing Shipments

Inspect your order when it arrives. If a package or product is damaged, missing or incorrect, contact us as soon as possible with:

• Your order number

• A description of the issue

• Photographs of the package and product, where applicable

Keep all packaging materials until the claim has been reviewed.

Contact

For shipping questions, contact:

Breakin-Glass®
Email: jason@breakin-glass.ca
Ontario, Canada